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Home > News > Changes for Families with Cigna

Changes for Families with Cigna

As of January 1, 2014 the relationship between Pediatric Specialists of Virginia (PSV) and Cigna has changed.  Letters were mailed to PSV families informing them of these changes.  If you have lost or have not received your letter, copies are available for download below.  

 What has changed?


As of January 1, 2014 your PSV care team is no longer considered in-network by Cigna. 

Why did this happen?


Despite PSV’s best efforts to engage Cigna, Cigna chose not to negotiate with PSV. Cigna is the only insurance payor that did not negotiate a new agreement with PSV.

While PSV is a partnership between Children’s National Health System and Inova, PSV is considered a new organization and we were required to negotiate new, and separate agreements with insurance payors. 


What does this mean for my family?


If your family has Cigna insurance, your child can continue to see their PSV care team according to the out-of-network reimbursement terms contained in your agreement with Cigna.


If you are not able to arrange for out-of-network coverage, your child will need to be transferred to a provider that is considered in-network with Cigna.  Your Cigna representative will have the most accurate listing of in-network providers.

What can I do?


We know the relationship that families and care providers form is important to your child’s treatment. Families with Cigna are urged to contact the insurance company and let them know how their decision has impacted them. You can find contact information for Cigna on the back of your insurance card.

If Cigna’s decision has caused an immediate disruption to your child’s treatment or care, your PSV care team has resources that may enable continued in-network coverage of your child’s treatment, at Cigna’s discretion.  Please contact your provider’s office for more information on these options.

I’m confused about the letter I received from PSV in early January.


Understanding the urgency with which families would need to be informed of Cigna’s decision, letters were mailed to PSV families in error.  We apologize for any frustration they may have caused. We know how important accurate information is to your child’s health care, and we have taken steps to ensure this never happens again.